Frequently Asked Questions
Follow these guidelines to ensure your package is delivered correctly.
(Must include the following)
1. Full student name
2. Complete mailing address where you want the package delivered
3. Building name
4. Suite number and Bedspace letter
Students’ mailboxes are located on the first floor of each building on North Campus. Mailboxes are located at the Clubhouse for The Village and East Village residents. Mail is delivered directly to these mailboxes by our front desk staff. Students are responsible for checking their mailboxes regularly. Each student should receive a mailbox key in their Move-In Packet.
When a package is delivered to any of our buildings, it is logged into our system under the student’s account. This generates an automatic email notification to the student informing them that a package has been received from the front desk and is ready for pickup during front desk operating hours.
Please note, that students often receive notifications from the local post office that their package has arrived but until they receive the email from USH that their package is ready for pick up, it has not arrived at the property yet.
Upon receiving notification, students can come to the front desk of their respective building to collect their package. Students must bring their RamID or another form of identification to verify their identity.
Perishable packages (i.e flowers, edible arrangements, plants) are logged in the same manner as other packages. Front desk staff will attempt to call or leave a voice message if they cannot reach the student notifying the resident directly to inform them of their perishable item. If the item is not picked up within 2 hours, student staff will place it in the kitchen or conference room refrigerator. These areas are common spaces and cannot be guaranteed to be secure. USH holds no responsibility for the condition of perishable packages.
USH front desks does not accept or log food/grocery deliveries that are not delivered by a major shipping carrier. Please note: USH does not accept medication deliveries.
If the student is unable to pick up their package, a proxy may pick it up on behalf of the student. To do so, please ensure that:
Student has provided written authorization for another student to pick up their package OR emailed the building prior to provide notice.
Bring a government-issued photo ID or RamID for verification
If a student does not find their package at the front desk: We recommend that students first check with the package carrier to confirm the delivery status and location.
If the carrier confirms delivery and the package is not at the front desk, students should then contact the front desk staff OR send an email to provide package information (tracking number, carrier, package size, etc). Our staff will assist in tracking down the package and resolve any issues promptly.
Please note: USH is not responsible for lost or damaged packages. While we strive to ensure the safe delivery of all packages, circumstances beyond our control may occur during transit or handling. We advise students to check with the package carrier directly regarding any concerns about the delivery status of their packages.
Packages and mail that are not picked up by the end of the semester will be marked “RTS” (Return to Sender). Please note: postcards, magazines, advertisements, and newspapers cannot be “Returned to Sender” and will be discarded appropriately.
We encourage students to check their university email regularly for notifications regarding package deliveries and operation updates. This ensures students are promptly informed when a package is ready for pickup.
USH is not responsible for lost or damaged packages. While we strive to ensure the safe delivery of all packages, circumstances beyond our control may occur during transit or handling. We advise students to check with the package carrier directly regarding any concerns about the delivery status of their packages.